Being a property manager in Salt Lake City, Utah, and everywhere else means dealing with constant complaints.
The best way to handle these complaints while securing trust in tenants and increasing the retention rate is to develop a comprehensive solution to common issues.
Doing this will prevent you from reactivating responding to complaints. And it creates order for how your team and tenants should handle disputes.
Maintenance issues such as burst pipes and clogged drains are common headaches for both property managers and tenants.
To streamline these processes, create a simple maintenance request system between you and the tenants. Having this system in place will ensure clear communication between both parties and efficiency in fixing the problem.
If you lack the help of maintenance staff, partner with a trusted local contractor to help you.
1. Noise Complaints
Noisy neighbors will be sure to have your other tenants complaining. Whether it’s dogs barking through the night or loud parties until the early hours of the morning, your tenants will not be happy with noisy neighbors.
Unfortunately, this situation is out of a property manager’s control, but here’s how you can help:
- Fill any holes in the walls
- Use acoustic foams
- Use noise-canceling paint for walls
- Fill cracks with window inserts
- Install carpet or recommend large rugs
- Hang window treatments
- Place noise stoppers at the bottom of doors
2. Keep Competent Employees
Property managers are responsible for managing many employees. However, finding motivated, committed employees is a different job on its own.
During interviews, ask potential employees about their work experience, and motivation for applying. Also, request their references to confirm this information and get more insight into what kind of character the candidate is.
3. Landscape Maintenance
Poor landscape maintenance will cause discontent amongst tenants as this can look off-putting and pose safety risks.
Although maintaining landscaping is a tedious, demanding job, you don’t have to do it alone! Hire a professional landscaping company, and they can get the job done for you!
Give us a call and we will recommend one of landscape partners to help you with your landscape project..
If you would like the best landscaping services in Utah, call us!